>>Bedford County 911 Gets a Tech Upgrade After Nearly 3 Decades
(Bedford County, VA) -- Emergency response gets a tech upgrade in Bedford County. Rebecca Hughes with more.Preview: Voicer Script:
The county's 911 Communications team has completed a technology transition to a new Computer Aided Dispatch system, the first in nearly three decades. The system allows dispatchers to track emergency units in real-time on a map, improving response times during high-priority calls. The new system also automatically recommends the next due unit for specific calls, eliminating the need for manual selection. WDBJ reports the software offers built-in markers and turn-by-turn directions, enhancing communication between dispatchers and first responders and ultimately improving emergency response in Bedford County. Despite a learning curve, the team is excited about the system's potential to assist in critical situations.